How long does PerfectSense take to process refunds?
When returning an PerfectSense Mattress within the 100-night trial, the refund will be processed by our Billing Team within 1-2 business days of the pickup being confirmed.
To help us process your refund as quickly as possible, you can request a receipt from the onsite pickup team. Email us a photo of the receipt, as well as a photo of the mattress being loaded onto the pickup vehicle, and we’ll get started on your refund as quickly as possible. Otherwise, the pickup confirmation will be provided to us by our pickup partner within 3-5 business days of the mattress being collected.
If you request a return of an PerfectSense sleep accessory (PerfectSense Pillows, Duvets, Duvet Covers, Mattress Protectors, Sheets sets, and Pillow Case sets) within the 60-night trial, we will issue you a return label to have the product shipped to our donation partner. The refund will then be processed by our Billing Team within 3 business days of the item being received. Pre-paid shipping labels for the return of all accessory products must be issued by PerfectSense.
All refunds are processed to the original method of payment, and a refund receipt will be emailed for your records. Standard processing time for the funds to be posted by your bank is 3-5 additional business days.
If you have placed your order using PayBright financing, there may be a longer processing time experienced through the third party lender. This can take up to 15 business days.