PerfectSense Customer Care

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What is PerfectSense's commitment to sustainability?

We're committed to reducing our environmental impact through innovative production, storage and delivery solutions. We also stand by our mission of providing a better sleep for all Canadians by donating our mattresses through registered charities from coast to coast.

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How do I apply for a job at PerfectSense?

At PerfectSense, everything we do is focused on creating phenomenal customer experiences. Our team is built around a culture of high-performance, deep learning, and creative intelligence. We use data and design thinking to solve problems for our customers and create...

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How do I place an order for the Territories?

Please email your request to support@perfectsense.ca and our team will do their best to set up a custom shipping solution for you (shipping fees will apply). Our current shipping partners do not deliver to the Canadian Territories but we do...

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What are processing and transit times?

Processing time is the time from when you place your order to when your order leaves our warehouse. Our team will receive your order and can usually pack and ready it for shipping from our warehouse within 1 to 3...

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How long does PerfectSense take to be delivered?

Processing time varies depending on our volume, but don't worry, we'll have a note during checkout if there is a longer-than-usual delay. Once your order ships, the transit time ranges between 3 to 7 business days depending on your shipping...

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Where do you ship?

We ship to all of Canada's 10 provinces, coast to coast. If you are looking into shipping to the Canadian Territories, please send a note to support@perfectsense.ca for a custom delivery solution.

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Will you bring the package into my home/apartment?

Your PerfectSense will be brought directly to your door by our delivery partners. Our delivery partners will do their best to bring your package to your door, but they are not able to bring it inside your home or apartment...

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Can I change my shipping address?

We will do our best to accommodate requests to change the shipping address, but cannot guarantee the change will be possible. Our warehouse picks, packs and ships orders as quickly as possible, so our team might not have time to...

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